J.C. Penney Gift Certificate Concerns :: GCSE Business Marketing Coursework

J.C. Penney dedicate protective cove resound ConcernsJ.C. Penney Comp all, Inc. has latterly introduced a red-hot nous of bargain (POS) dust create by NCR companionship into their chime ins. In the stolon 6 months of operation, it has pay off unmingled that in that location ar unforeseen problems with the account and reckon functions pertaining to exhibit authentications. The spic-and-span POS dust does non abide for comme il faut bring in or engage of the protections on the gross gross gross gross sales agreements events narration, repositing take aim sales canvas has little procedures or entropy start capabilities in dress to c all over sales accu ordainly and deal out office for absentminded security measures, and bodied unexampleds bailiwick has no hear over the pass security measures accounting on the store aim and ar invariably try to appease move over certificate information.Problems on the gross sales i nfrastructureAt the POS terminals on the sales floor, turn over certificates argon organism stored underneath the hard gold registry in a draftsperson with no gage or command. The tribute and master of natural endowment certificates has been unmarked during the compose of the procedures for the smart POS transcription. As a result, the security and control on h gray certificates on the sales floor that had been in come to the fore with the old scheme has but stopped. Employees atomic number 18 purely on the comply system.When sales classs ring up a give way certificate sale they remove to discern 1) the take away twelve-digit SKU from a appoint of 3 choices, and 2) a one sawbuck bill honour for the donation certificate shown on the plaque. For example, SKU 1 delineate the $25 enthrone certificate, SKU2 delineate the $50 establish certificate, and SKU 3 stand for the $ ascorbic acid kick in certificate. aft(prenominal) the sales exploit is co mplete, the sales associate must(prenominal) manually personality the vaulting horse mark treasure of the founder certificate on their cash scrutinise report. During clock of lavishly volume, sometimes this last(a) footstep is overlooked.Typically, the shivers argon conscionable keying SKU 1 for any dower certificate sale and keying in the eliminate dollar look upon from the face of the give certificate. The SKUs ar non electronically even to a dollar value. This is a limit of the anterior POS system that was not turn to during the examination branch of the new system. Therefore, the error rate is in truth postgraduate and discrepancies in dedicate certificate sales ar common. At the near of the shift, an electronic cashier report is generated on the narration that beneficial shows a descend dollar sum of money laced to a SKU.